1. Orders & Delivery:
How can I place an order?
You can easily place an order by adding the products you like to your cart and following the "Complete Order" steps on our website.
When will my order be delivered?
- Orders placed before 12:00 PM on weekdays are shipped the same day.
- Orders placed after 12:00 PM on weekdays are shipped the next business day.
- Orders placed over the weekend are shipped on the next business day.
The delivery time for your order may vary depending on the shipping company and your local location.
What are the shipping fees?
- For orders up to $100, the standard shipping fee is $30.
- For orders $100 and above, shipping is free, and you will not be charged a shipping fee.
2. Returns & Exchanges:
I want to return a product. What should I do?
You can create your return request from the "My Orders" section on the "My Account" page or contact our customer service.
To review our return policy, please visit our Return Policy page.
I want to exchange my product. What should I do?
To exchange a product, please create a return request and then place a new order for the product you want.
Customer service will assist you with this process.
3. Payment & Invoicing:
What payment methods do you accept?
We currently accept credit cards, bank transfers, cash on delivery, and online payment methods.
How can I receive my invoice?
Once you complete your order, your invoice will be automatically sent to your email address.
You can also view your invoice details from the "My Account" page.
4. Account & Security:
I forgot my password. What should I do?
To reset your password, use the "Forgot Password" option on the "Login" page.
Password reset instructions will be sent to you via email or phone.